What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
Orders are processed and shipped within 1 business day. Once shipped, standard domestic delivery typically takes 3-7 business days. Tracking is emailed as soon as your order ships. If you have any issue, please email us at toysoverboysco@gmail.com.
I am not in love with my order, can it be returned? What if there is an issue?
Because of the intimate nature of our products, we can only accept returns for items that arrive defective or damaged. Please contact us within 48 hours of delivery at toysoverboysco@gmail.com with your order number and a description (photos help) so we can process a replacement or refund. Reporting outside that window may limit our ability to resolve it, since our fulfillment partner requires defect claims within 48 hours of delivery.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. Once an order has shipped, we're unable to intercept or cancel it. Because of the intimate nature of our products, returns are only accepted for items that arrive defective or damaged
(see our Refund Policy for details).
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at toysoverboysco@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to toysoverboysco@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
